FAQ Schedule – Raindrop Landscape Management

schedule faq

You will need to call our office at 865-922-8480 or you can text to schedule at 865-404-3797.

At this time, we only have the co-owner, Nickie Lewis, answering the phones. During our busiest times, we can receive calls every 1-2 minutes. If you get the voicemail, please leave a message. We will not know if you’ve called if you don’t leave a message. You can also text to schedule. We strive to return all calls and texts within 24 hours, and in the order received.

At this time, we only offer for the technician to “call ahead” before arriving at your property. It is recommended to mark the date in your calendar and set a reminder on your phone if possible.

Please call our office at 865-922-8480 or text 865-404-3797 to reschedule an appointment, preferably with a 24 hr notice. Failure to do so and the technician arrives on property and cannot perform the service a $30 trip charge will be invoiced.

Please call our office at 865-922-8480 or text 865-404-3797 to reschedule an appointment, preferably with a 24 hr notice. Failure to do so and the technician arrives on property and cannot perform the service a $30 trip charge will be invoiced.

If failure to cancel or reschedule results in the technician to arrive onto property, a $30 trip charge will be invoiced.

How will I receive my bill?

If we have your email on file, you will receive an email with your invoice and the capability to pay online. If we do not have an email on file, you will receive your invoice via mail.

It is recommended that you call 4-5 weeks ahead of preferred date of startup. We begin startups in mid-April and run those throughout the summer. Winterizations tend to begin October 15th and run through Thanksgiving.
Existing customers will receive a “courtesy reminder” postcard in mid-March. You do not have to wait for the postcard to arrive in order to schedule. You can schedule at any point in the year.
Receiving the reminder postcard is not guaranteed, as things happen with the post office that we have no control over.

Yes, you can schedule with your neighbor, but it is not necessary. Raindrop is all over the Knox and Loudon counties, and we try our best to align our schedule with what is convenient for our customers.

If you want to schedule with your neighbor for any reason, please do the following things: (1) You will need to schedule for you and your neighbor(s) at the same time, as time slots get filled very quickly. (2) You will need to make sure your neighbor has consented to the appointment for the time and cost, because if the technician arrives at the property and the service is not wanted a $30 trip charge will be invoiced to the scheduler.

“If Time Permits” appointments are appointments that are put on our schedule at the end of the day in the case where the technicians finish all scheduled jobs for the day early. These appointments do not guarantee an appointment for that day. If the technician cannot make the appointment, the office will then put the appointment to the following day until the appointment can be completed.

What are return visits?

“Return Visits” are appointments for maintenance that needs to be done after the initial Startup of the irrigation system. These appointments are noted on the invoice and have to be scheduled by the customer by contacting the office. We will never automatically return to a property for an appointment.

What are comeback appointments?

“Comeback” appointments are appointments that are scheduled due to unsatisfactory work performed at a previous appointment, and the labor is not charged to the customer. *Any parts that are needed will be invoiced to the customer. *If the technician sees that the original complaint is not directly at the fault of Raindrop, a service call charge will be invoiced. (SEE: City Water Startups or Pump System Startups).

We have a “no solicitation” policy with our technicians. If a customer attempts to ask our technicians to be paid directly from them, outside of raindrop in hopes of a cheaper service, the customer will be let go. All of the vehicles, tools, parts, and supplies are the property of Raindrop not the technician. If the technician agrees, and performs service outside of Raindrop, there will be no warranty, and Raindrop at that time is not responsible for any damages that may occur, and the technician will be fired. Please do not tempt our technicians in such a way that they may lose their jobs.

General questions about our services.

Questions about starting up systems that use city water.

Questions about starting up systems that use pumps.

Questions about system winterizing.

Questions about irrigation maintenance.

Questions about scheduling.

Questions about irrigation emergencies.

Questions about new system installation.

Questions about joining our team.